Home » Mouse not working on Laptop? BEST Way To Fix Your Mouse

Mouse not working on Laptop? BEST Way To Fix Your Mouse

mouse not working on laptop

Mouse is not working on laptop, am sure you would rightly be frustrated, I know I was, I was fuming because my mouse was brand new. But, with some digging, tweaking, and twerking, I was able to find the problem, fix the it and proceed to use my shiny new gaming mouse.

So, I decided to share my knowledge, and help others who are experiencing the same issues with their gaming mouse not working on their laptop.

As I said before, I know how frustrating it can be if your mouse stopped working with your laptop. Especially, knowing it’s one of the best laptop accessories you can buy. Just as important as your gaming headset, or your external budget keyboard, or even a docking station.

You could have the best gaming laptop in the world, or the best budget laptop that cost less than £800 it wouldn’t matter if your gaming mouse is not working.

Therefore, reading this guide, will help you understand why your mouse will not work on your laptop. I will show you how to update your mouse drivers and your USB port drivers. And, how to fix problems you may face when installing a Bluetooth, or a wireless mouse on a laptop.


Quick links to content on this page

  1. Why is your mouse not working on your laptop?
  2. How to check if your mouse is working?
  3. How to activate a Wireless Mouse on your laptop?
  4. Why you need a Unifying Receiver for a Logitech Mouse?
  5. How to update your laptop drivers?
  6. How do I enable Bluetooth mouse on my laptop?

Why is your mouse not working on your laptop?

There could be many reasons why your mouse does not work with your laptop, the obvious reason for me, is the mouse was purchased faulty.

Therefore, it wouldn’t matter if you decide to study a degree in computer technology or make a conscious decision to read the “Laptops for Dummies” handbook.

If your mouse starts out faulty the outcome would still be the same, it just isn’t going to work. Besides, why keep a faulty mouse when you should be shouting for a refund.

So, before you grab your mobile, or open your email client, or draft a letter of complaint. Hold-fire, and read on, as you may end up resolving the issue, right here, right now.

2. Faulty USB Port

A faulty USB port could be the reason why your mouse will not work on your laptop.

If your USB port is faulty the mouse will never work.

And that’s not the devices fault, the shop, or the website you purchased it from. This part you can blame on your laptop, or maybe even yourself.

You may have you dropped the laptop at some point? If so, you could have accidentally damaged the ports.

But hey, don’t worry, we can check using Windows and see if the USB ports are working, or not.

3. Incorrect Drivers

Having an incorrect device driver could be another reason why your mouse is not working because an incorrect, outdated, or corrupt driver will cause your devices to fail.

If the Windows drivers are not up to date, or the driver installed from the vendor’s website is not the one you need this could be causing the problems.

For instance, a gaming mouse has programmable buttons, and some gaming mice include calibration features, therefore, for these features to work properly you would need to install additional drivers.

However, with standard input devices, it’s not always necessary to install additional drivers as they will work fine with Windows native drivers.

And these drivers will be automatically installed and updated by Windows when you carry out Windows updates or restart your laptop.

Hopefully, you have been periodically checking for “Windows updates”? If not, this may be the cause of your mouse issues.

4.Faulty batteries or corroded battery terminals

Both wireless and Bluetooth mouse require batteries to power them to work and function properly.

And, Faulty or dead batteries, or corroded terminals are a common cause of possible device failure.

Dust and skin particles can easily find their way inside the battery compartment and can be a nightmare for your wireless and Bluetooth mice.

For that reason, I would always recommend you clean inside the compartment where the batteries go at least once or twice a month.

Because over-time the build-up of dust and dirt can prevent the batteries from touching the battery terminals, causing your mouse to fail.

So, keeping the batteries and the terminals dust, and dirt-free will ensure a good connection to the terminals, always.

I would also recommend you change your batteries or re-charged them regularly.

Simple but highly effective.

6. Transmission and reception of signals

A wireless mouse requires you to input a transceiver into a USB port for it to work on your laptop, and bad reception and transmission of signals can cause your mouse to fail.

Even if the transceiver is working fine, the device itself may not work, due to the device not being configured correctly with your laptop.

Other reasons for not working

  • Incorrect receiver
  • Low battery power, or failure
  • Out of range/Bad Signal
  • Software not configured
  • Device turned off

Unfortunately, Windows will not detect if your wireless mouse is working or not, although, Windows will detect problems with the transceiver connected to the USB port.

A weakness in Windows, I think.

7. Pairing Issues with a Bluetooth Mouse

There could be many reasons why you are experiencing issues with your Bluetooth mouse.

Reasons like, if the device is not compatible with the operating system, the mouse will not work with your laptop.

Same as, if the device is not paired correctly with your laptop it just will not work. And batteries play an important role in ensuring your Bluetooth mouse works as it should.

Therefore, if the batteries are faulty, corroded or even dead your mouse will not work with your laptop.

And did you know? Having Bluetooth switched on when your laptop battery is low can be the cause of experiencing pairing issues.

A Bluetooth mouse is no different from a wireless mouse, whereas, if your too far away from your laptop you will lose connection.

And finally, having a mobile phone turned on near your Bluetooth device can cause connection problems, just in the same way, a microwave oven can disturb your connection.

Because, just like a wireless mouse, some mobile phones and microwave ovens use the same 2.4GHz band.

I am not saying turn off your phone or throw out your microwave. Just, highlighting possibilities of why your Bluetooth mouse may not be working.

How do you check if a wired mouse is working on a laptop?

The easiest way to check if your wired mouse is working on your laptop is to plug the cable into the USB port and give the mouse a shuffle across the mouse matt.

If you see the cursor moving about, happy days your mouse seems to be working fine.

Although, you may have to wait a few seconds while Windows registers the device. And, if your mouse is a standard HID-compliant mouse then it should work straight away.

Wired mice are bus-powered, which means they draw power from the USB port they are plugged into, and Windows supply the HID drivers required for standard mice to work.

However, if, after a few seconds the mouse fails to work, double-check the mouse cable is plugged into the USB port correctly. Failing that, try plugging the mouse into another available port.

If after all this effort, your mouse is still not working on your laptop. Do not worry.

We can drill into Windows and check if you have the correct device drivers and we can also check to see if the USB ports are working as they should be.

Faulty ports and incorrect, corrupt, or missing drivers are the two main reasons why standard a HID-compliant wired mouse would not be working on a laptop.

How to check if your drivers are up to date on your laptop?

Device drivers are a vitally important software component to help control your devices when attached to your laptop.

The driver acts as a translator between your device and operating system. And without drivers, you will not enjoy the added functionality that your devices may bring.

A device driver can become corrupt, outdated, or even missing altogether. Thou, it is easy to fix most issues relating to your drivers when using Windows 10.

So, if your drivers are corrupt, or outdated your hardware will suffer and why keeping your drivers up to date is a must-do regular task.

To update, check and install the latest device drivers, we need to pay a visit to the “Device Manager” in Windows 10.

Although, for those who haven’t been down the device manager road before, I know, it can seem daunting and the spaghetti junction springs to mind.

So, I thought I would help you out.

Below, you will find some useful USB terminology you will come across in the “Universal Serial Bus controller” category in” Windows 10 Device Manager”.

Device Manager USB Terminology sheet in Windows 10

Universal Serial Bus ControllersWhat They Are Used For
USB Composite DeviceA USB device with two or more interfaces i.e a USB receiver for a wireless mouse or keyboard.
USB Root HubControls 2 or more USB ports, to connect multiple USB devices sharing the same bandwidth
Generic USB HubHi-Speed standalone USB hub connected to the root hub
USB 3.0 Host ControllerWill provide USB 3.0 support
Enhanced Host ControllerWill provide USB 2.0 support

How to install the latest mouse drivers on a laptop using Windows 10?

Now we have familiarised ourselves with some device manager jargon let’s look at how to install the latest USB port and mouse drivers on your laptop.

For this task, we need to bring up the Windows 10 Device Manager Sheet.

The device manager sheet holds all the details about the hardware installed on your laptop.

And this is the place to go to help keep your hardware up to date, offering an easy way to help fix hardware related issues.

How to find Windows 10 Device Manager

  1. Click the Windows key (Bottom row of your keyboard) + X on your keyboard.
  2. Click on “Device Manager” from the menu on the left of your screen.
  3. To reveal a list of the hardware currently on your laptop (See Image below)

How to update USB port drivers on your laptop

  1. Scroll to the bottom of the list to “Universal Bus Controllers”, Click the small arrow to the side. (See Image Below)
  2. Double click the “USB Composite Device” to bring up the properties sheet.
  3. Click on the “Drivers” tab.
  4. Your options are to disable, update, or uninstall for this task it is better to click “Uninstall”.
  5. Repeat the process with “USB Root Hub”.
  6. Once complete, shut down all tabs and perform a Windows restart.
  7. When Windows restarts it will find the most up to date drivers.

You can also check to see if Windows picked up any issues with your laptops USB ports or wired mouse by clicking the “General” tab. (See Image below)

How to update standard mouse drivers

  1. Double click the “Mice and Other Pointing Device tab” to bring up the compliant mouse.
  2. Click on the “Drivers” tab.
  3. Your options are to disable, update, or uninstall for this task it is better to click “Uninstall”
  4. Once complete, shut down all tabs and perform a Windows restart.
  5. When Windows restarts it will find the most up to date drivers.

How to update drivers for a gaming mouse on your laptop?

If you are having issues with a gaming mouse not working on your laptop, you would need to visit the mouse vendor’s website to find the latest driver.

To do this, you will need to find the product code, the code should be on the packaging or the paperwork.

The easiest way would be to search “Vendor+Support” in Google search. Although, these days you won’t find many vendors offering drivers to download.

Instead, gaming mouse vendors have either a “Driver Update Tool”, or “Detect Driver Software” to use to ensure you have the most up to date software drivers for your peripherals and devices.

Therefore, making updating your drivers a whole lot easier.

It is vitally important to ensure your peripherals are kept up to date. And, keeping your drivers up to date will help keep your gaming laptop safe and secure.

Updated mouse driver will help fix bugs, and, ensure you have the latest security patches. At times, you may benefit from additional features and functionality.

Even thou, you can download and update the drivers yourself, but, I would always recommend using the tried and tested driver detect software or update tools.

Ideally, you should be checking periodically, say once a month to keep your system in the best shape possible.

Not to mention, saving you time and energy better spent elsewhere.

How do I activate a Wireless Mouse on my laptop?

A wireless mouse works by inserting a transceiver into a USB port. Newer mice use “nano-receivers”, and signals are sent via infrared radiation.

Unlike with the standard-compliant mouse where we can use the “Windows Device Manager” to find a fault.

A wireless mouse is a little trickier than standard mice to find faults.

That is because, windows will not detect issues with your wireless mouse, although, Windows will detect issues with the receiver that is plugged into your laptop.

As an example, if your wireless mouse batteries are faulty, the device manager will still report your mouse is working fine.

Clearly, with dead or faulty batteries you know it’s not ok.

Although, you can still use the “Device Manger” to detect issues with the receiver itself.

Activating a Wireless Mouse

Activating a Wireless mouse to work on your laptop when using Windows 10 is straight forward.

First, your wireless mouse will need batteries, and if there is a switch underneath the mouse, switch it on.

You should get a light indication on the mouse itself, although not every wireless mouse will have one. Check anyway.

Then, insert the receiver into your preferred USB port, and press the connect button on the mouse.

Although, some wireless mice are plugin and play, so no fiddling around is necessary.

Finally, Give Windows a few seconds to pick up the device, and you should be good to go.

How do I fix a wireless mouse not working on my laptop?

Fixing a wireless mouse not working on your laptop is not as easy as fixing a wired mouse, As I said before, windows will report your Wireless mouse is working fine.

Again, clearly you know its not the case.

Although, “Windows Device Manager” will detect problems with how the transceiver is connected to your laptop.

And you can check if the receiver is working when you click the “Human Interface Devices” tab on the Windows Device Manager sheet.

  • Click the Windows key (Bottom row of your keyboard) + X on your keyboard.
  • Click on “Device Manager” from the menu on the left of your screen.
  • To reveal a list of the hardware currently on your laptop (See Image above)
  • Click the “Human Interface Device” to reveal your receiver.
  • Click on the “General Tab”, you will see, if the receiver is working fine.

Why is your wireless mouse is not working?

There could be several reasons why your wireless mouse is not working with your system.

  • No power to the mouse, dead or corroded batteries.
  • Poor signal with the receiver, inability to exchange signals.
  • The transceiver is not configured to work with your mouse.

First, you need to make sure the batteries you are using are working ok. Take them out the battery compartment and try them with a different device.

Or, if your batteries are rechargeable, ensure they are checked with the battery charger. Ideally, you want the batteries fully charged as much as possible.

And check the batteries for any sign of corrosion, also clean the battery compartment thoroughly before inserting the batteries back into the mouse.

Another possible reason why your mouse is not working is you may have paired the devices incorrectly.

Therefore, you must carefully follow the instructions you received to pair the mouse with the receiver.

And, mixing brands of device and receiver is a big no, no.

Check if your mouse and the receiver are compatible, because mixed brands will cause your mouse not to work on your laptop.

Finally, if you have tried and tested all these possibilities and still your wireless mouse does not work, it may be that you either find another way to fix the mouse.

Or you can accept the fact, your device may be may faulty, therefore, a refund is beckoning.

Why you need a Unifying Receiver for your Logitech Wireless Mouse?

If you use Logitech hardware or planning to purchase a new wireless mouse or a wireless keyboard anytime soon, Logitech offer receivers capable of pairing several devices at once.

The receivers are similar in size to an ordinary receiver and will allow you to pair more than two compatible devices at once.

Furthermore, you can connect as many as six compatible devices with one receiver. And the receivers are great for multi-tasking and will save you time changing over your devices.

Although, you would need to check compatibility with your devices. The receivers work wonders with the Windows operating system, which is a bonus.

If you already own a Logitech mouse, keyboard or both and the devices have the compatibility logo (see above image) on the product, this will mean the device is compatible with a Logitech unifying receiver.

You can check out the Logitech unifying receivers at Amazon.com or click the link below to take you straight to the product page.

And probably, the best £10 you will spend to date.

Logitech Unifying Receiver

[wptb id=1418]

HP, I believe offer a similar product the HP Link-5 USB Micro Receiver, and you can link to five HP wireless mice or keyboards at any one time.

Therefore, if HP devices are your thing, you can check out the HP Website for more details.

If you are someone who uses several wireless devices for work or gaming then, using a receiver to pair all your devices, would be so helpful.

In my eyes, it’s worth investigating if either a Logitech unifying receiver or the equivalent HP receiver would benefit you.

How do I enable a Bluetooth mouse on my laptop?

You can enable a Bluetooth mouse on your laptop easily with the Windows 10 operating system.

Bluetooth devices are a great way to keep your desk, or gaming area neat and tidy, as no cables are needed.

You can connect several devices with Bluetooth technology, including your mouse, headset, keyboard, laptop, mic, and printers.

Bluetooth works by sending radio waves from one device to another and for the waves to reach another device you need to pair the two devices together.

Pairing a Bluetooth device with your laptop is made easy when using Windows 10. First, you need to ensure your laptop Bluetooth radio is on and set as discoverable.

And then, you need to turn the input device on, in this case, your mouse.

And finally, you may need to give Windows a few seconds before recognizing the mouse for pairing.

Steps for pairing Bluetooth Mouse using Windows 10

To pair a Bluetooth mouse using Windows 10 you can follow the steps below. Although there are other ways to get from A to B using Windows, for me, this is the easy way.

And, if you are using a previous version of Windows, the steps are very similar.

  1. Click the Windows key (Bottom row of your keyboard) + X
  2. Click on “Settings” from the menu on the left of your screen.
  3. Click on “Devices” on the settings screen.
  4. Click on the “Add Bluetooth or device tab” on add a device screen.
  5. Turn on “Bluetooth” if it is turned off.
  6. Turn on the mouse, making sure the batteries are charged.
  7. Press “Connect” on your mouse.
  8. Click on the “Pair” once your mouse appears.
  9. When the mouse status is “Connected” you are all done.

Why is a Bluetooth mouse is not working on my laptop?

There could be several reasons why your Bluetooth mouse is not working on your laptop.

If you have followed the steps above and still your Bluetooth mouse is not working. It may be that your device is not compatible with your operating system.

Although it’s worth trying again.

Or you may have problems with the batteries, or you may be too far away from the device. Or your Bluetooth is disabled on your laptop.

A Bluetooth mouse may not work because of.

  • Problems with the batteries
  • Pairing and range issues.
  • Bluetooth is disabled
  • Compatibility problems

Bluetooth mouse battery issues

If your batteries are low, your mouse may not work as well as it should. Obviously, if your batteries are dead, your Bluetooth mouse hasn’t got a chance.

And the same as if your laptop battery is low, you may not be able to pair them with a Bluetooth device.

A Bluetooth device will run your laptop’s battery down much faster, than a wired device or even a wireless mouse.

Finally, making sure the batteries are charged is a must, additionally, if the batteries are non-rechargeable exchange them, especially, if you have had them a while.

Pairing, range and compatibility Issues

If you cannot pair your Bluetooth mouse with your laptop, check if your laptop is discoverable. And, the“Bluetooth and Wireless mode” must be turned on.

In addition, “flight mode” must be turned off.

To do this, search “Flight Mode” in the Windows search bar.

Note: Flight mode will disable all onboard radio signals, including Wi-Fi.

Another reason why your Bluetooth mouse is not working with your laptop, you might be too far away from your device, to get a good connection.

Even thou, Bluetooth signal has a much further reach than a wireless signal.

Finally, other devices using the same 2.4GHz-band used by Bluetooth technology can interfere with the radio signal, such as your mobile phone.

So, if you have looked at all of these possibilities, and still your Bluetooth mouse does not work with your laptop, then, unfortunately, you may have a faulty device.

Final Thoughts

Have you managed to get your mouse working? If so, I have accomplished my goal.

The reason I decided to write this post is because I totally understand your pain. That’s because this happened to me and I struggled as I use my laptop daily for work and for pleasure.

It wouldn’t matter if the mouse is wired, wireless, or Bluetooth, it would still be difficult.

Ok, trackpads are great for scrolling through a document or a webpage, but, for anything else laptop related, and especially gaming a trackpad just doesn’t cut it.

Just remember to keep your drivers up to date, and keep the batteries in good condition, and once a month give the mouse a good old dusting. Both inside and out.

If you stick to that, you should be good to go. Always.

Hopefully, you found my post useful and if you have any questions laptop related, please get in touch or drop us a comment below. And if you are feeling a little curious subscribe to our email list to receive our latest content straight to your inbox.

Happy Laptop Gaming!

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